Frequently Asked Questions
What is the MouthPadand how does it work?
The MouthPadis a custom-fit mouse that allows controlling personal electronic devices using your tongue, head, and breath gestures. It has a plug-and-play design that allows connecting via a standard Bluetooth pairing and it works in all Operating Systems, regardless of its version. It's invisible, compatible with voice control, easy to carry, easy to learn, and requires no setup.
Cursor control is enabled using tongue or head movements, according to user's preference. Tongue presses are used for left-click, or click-and-drag. Sip gestures are used for right-clicks. We are already starting to develop more sophisticated gestures, such as scrolling, swiping, and bite-based input, to expand our dimensions of control.
How comfortable is the MouthPad?
The MouthPadhas been designed with comfort as a top priority. However, comfort is subjective and can depend on a variety of factors, such as the individual's mouth shape and size, as well as the specific use case. Our team members and early testers have worn the MouthPad for extended periods and found it to be comfortable, but this may not be the case for everyone. We encourage you to try it out and see how it feels for you!
Please note that some people may experience increased salivation during the initial adaptation period as their mouth adjusts to the oral appliance. While this may cause slight discomfort, it typically subsides within 2-3 days as your mouth returns to a more normal salivation pattern.
Can I speak using the MouthPad?
Yes, you can speak while wearing the MouthPad. Its slim design minimizes the impact on speech, making it a convenient solution for users who need to communicate verbally while wearing the device. This means that you can use voice recognition software while wearing your MouthPad .
However, please note that results can vary, and some people may need more time than others to adjust to speaking normally while using the device.
Is the MouthPadavailable today?
The MouthPadEarly Access Package is now available in the United States. Join our early waitlist today to be among the first to try our device.
It's important to note that the current version is still in active development and is not the final version of our product.
Who makes the MouthPad?
The MouthPadis designed and manufactured by Augmental Technologies Inc., also known as Augmental, located in San Francisco, California. Augmental is an MIT Media Lab spin-off dedicated to developing human augmentation technologies. Our goal is to provide everyone with more intuitive ways to interact with computing systems.
What devices can the MouthPadconnect to?
The MouthPadis equipped with the Bluetooth Low Energy Human Interface Device mouse protocol that allows it to connect to various devices, including computers, smartphones, and tablets. In general, it should be able to connect to any device that supports a Bluetooth mouse connection.
We have verified that is compatible with the following devices listed in the table below.
Please note we continue to perform compatibility tests and will update our compatibility specs as we verify more devices.
What are the dimensions of the MouthPad?
The MouthPadweighs approximately 7.5g and is about 80 x 50 x 30 mm in size. Its lightweight and small design makes it portable enough to be carried inside its case, in your pocket. Please note that these dimensions may vary across different mouth shapes.
The device has a general thickness of approximately 0.7 mm, except where capsules exist. This thin design allows for a discreet and seamless experience for users. The tongue-trackpad on the roof of the mouth has a thickness of about 5mm.
How long does the MouthPad’s battery last?
The battery lasts for over 5 hours of continuous use. This allows for prolonged use of the MouthPadwithout worrying about running out of battery.
It takes approximately 1.5 hours to fully charge the MouthPad, and it can be recharged over 500 times from low to full charge before decreasing in overall performance.
It's important to note that the actual battery life and charge cycles may vary depending on usage and settings.
What does the MouthPadcome with?
The MouthPadEarly Access Package comes with a charging case and cable. The charging case weighs either 101.8g (PLA) or 113.7g (SLA Resin) and is 38 x 75 x 95 mm in size. The cable that comes with the package is a USB-C to USB-A cable.
What is included in the MouthPadEarly Access Package?
The MouthPadEarly Access Package comes with much more than just a single MouthPad^ device and charger.
The package offers a personalized onboarding experience, including follow-up meetings with our customer support team, in order to reduce the learning curve and help with any unforeseen challenges. This means that Augmental team members will personally walk you through every step of our initial configuration process when you receive your MouthPad, and they will remain on standby if you ever need help moving forward.
This package also includes access to software updates, as well as a 1-year warranty.
How do I get my MouthPadEarly Access device?
Join the Waitlist
Complete a brief survey with your contact information to get your spot in line. We'll contact you with further instructions as soon as possible.
Please note that we're releasing our product in stages due to limited production capacity.
Reserve your MouthPad
Once we notify you that you are next in line, you will have the chance to purchase your MouthPad.
Complete your Dental Impression Kit
To ensure that your MouthPadis perfectly tailored to your mouth, we will send you a personal Dental Impression Kit for you to complete and send back to us. The Dental Impression Kit will include pre-paid return shipping, several dental impression putties and trays, as well as instructions to guide you through the process in the comfort of your own home. Once you ship your completed impressions back to us, we will scan them to create a 3D digital dental model of your mouth.
We’ll build your custom MouthPad
With your dental scan, we'll manufacture your custom MouthPad, ensuring maximum comfort and reduced weight. We'll be sure to keep you updated on the progress of your order.
Receive your MouthPad
After your device is manufactured, we will notify you and arrange for it to be shipped right away.
Your device will be delivered straight to your doorstep. Our team will work with you hand-in-hand to help you configure your MouthPadand guide you through an easy, one-time calibration process. After that, you can start using your MouthPad !
If I sign up for the waitlist, when will I get my MouthPadEarly Access Package?
The priority of the waitlist will be based on several factors, such as proximity to San Francisco, need, and others, so that we can provide excellent service to our earliest users. And due to the customized design of our MouthPadEarly Access devices, fulfillment time will vary, meaning that we cannot provide an exact delivery estimate.
We have already started to ship our earliest MouthPaddevices to our customers in California, and we aim to start shipping to our non-CA customers by Spring 2024.
Returns and Warranty
If I pre-order and change my mind, can I get a refund?
If you've decided to cancel your pre-order, you can get a full refund.
What if my dental impression isn't successful?
The process of creating dental impressions typically results in highly accurate molds. However, due to the manual dexterity required, there are occasional instances where the molds are not suitable for scanning once they are returned to us. In such cases, we will provide you with a new Dental Impression Kit at no additional cost to repeat the process. If a successful outcome is not achieved, you are entitled to a full refund.
What if my mouth is special?
We believe we can accommodate most mouths with our custom design production process, but if we cannot make a product for you then we will issue a full refund.
Can I get a refund if I use it and don’t like it?
If you buy the MouthPadEarly Access Package and are not satisfied with it, you can get a full refund, provided that you return it within 30 days of delivery.
Disclaimer - Known misuses & mishandling that will nullify your MouthPadrefund:
- Damage caused from boiling water
- Intentional damage & tinkering
- Damage caused from exposing your MouthPad to UV light for extended periods
- Damage caused from using someone else’s MouthPad
Feel free to contact us at email@example.com.
The images shown are for illustration purposes only and may not be an exact representation of the product.This webpage is for education and information purposes only. MouthPad is not intended to be used in the diagnosis, cure, mitigation, treatment, or prevention of disease. MouthPad is intended to provide hands free interactions but is not intended as a substitute for any structure or any function of the human body.