Operations Manager

Augmental is an MIT Media Lab spinoff dedicated to redefining human-computer interaction. We're pioneering the development of intraoral wearable devices designed to revolutionize computer control and health monitoring. Our team of ambitious scientists, engineers, and designers are on a mission to create technology that not only enhances human capability and longevity, but also levels the playing field for those living with disabilities. We invite you to join us in developing the future of intraoral devices and hands-free computing!

As our Operations Manager, you will have a unique role that combines overseeing day-to-day operations and driving strategic planning. This role is ideal for someone who is proactive and thrives in a dynamic environment – someone who can keep our operations running like a well-oiled machine while also plotting the course for our future expansion. You will be at the heart of making sure our groundbreaking MouthPads^ reach our customers efficiently, innovating new processes to support rapid scaling, managing our budget with a keen eye to ensure profitability, and working closely with the team to map out a successful future.

• Ensure our MouthPads^ reach our customers quickly and smoothly, owning the day-to-day operations, including (but not limited to) procuring device materials, inventory management, logistics coordination (i.e., dental scans/impression management, MouthPad^ shipment, customer onboarding), and customer support.
• Develop and implement processes that enable and manage fast-paced growth. One of our key challenges is scaling the infrastructure to support the custom-fit nature of our MouthPads^, a critical step in bringing our innovative product to the mass market.
• Monitor our overall budget, ensuring a healthy and efficient burn rate that is aligned with our path to profitability.
• Actively collaborate with the team to set clear objectives and financial projections that guide us toward our strategic goals.

• Enhance our capability to acquire dental impressions through both a network of 3D scanning centers and at-home impression kits, streamlining the process for scalability and customer convenience.
• Reorganize and optimize product production and distribution to improve efficiency and customer satisfaction.
• Accelerate operational processes to increase sales, working closely with the team to identify and implement strategies for growth.

• MBA, Bachelor's degree in Business Administration, Industrial Engineering, or related field.
• Experience in a startup or at a hardware company, preferably in the wearable device industry.
• Proven experience in operations management, business operations, strategic planning, or a similar role.
• Excellent problem-solving, organizational, and leadership skills.
• Strong communication skills with the ability to interact effectively with stakeholders.
• Ability to work in a fast-paced environment and manage various tasks simultaneously.

• Familiarity with business-oriented software tools. This includes integrating such systems within an existing team structure, and setting up efficient software automations.
• Experience with the FDA medical device certification process.

Join our team for a unique opportunity to engage in hands-on work in a fast-paced, proactive environment. Together, we'll dream big, fail often, and rapidly iterate through prototypes, with the ultimate goal of creating life-changing technology.

California base salary range: $85,000 — $125,000 USD.
For full-time employees, your compensation package will include two major components: salary and equity. Salary for this role will be determined according to the level at which you enter the organization. Full-time employees are eligible for equity and benefits.

Candidates are invited to submit their resume and/or a portfolio showcasing relevant experience and interest in the position to jobs@augmental.tech. Please include the role you are applying for in the subject line.

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet enough listed criteria, when in fact they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Join our team for a unique opportunity to engage in hands-on work in a fast-paced, proactive environment. Together, we'll dream big, fail often, and rapidly iterate through prototypes, with the ultimate goal of creating life-changing technology.